Refund policy

Arrives damaged or faulty

If your PupBuckle seat arrives damaged or faulty, email us at support@pupbuckle.com within 7 days of delivery with a photo of the problem. We will send you a new one or refund you in full, whichever you prefer. You don't need to send anything back.

Change of mind

We don't offer refunds for change of mind. If something isn't right with your order, email us and we'll do our best to help.

6-Month Warranty (optional add-on)

If you added the 6-Month Warranty and your PupBuckle seat rips, breaks, or a strap or clip fails in normal use within 6 months of delivery, email support@pupbuckle.com with a photo and we will send you a replacement, free. Chewing damage isn't covered. One warranty covers one order.

Shipping Protection (optional add-on)

If you added Shipping Protection and your order is lost, stolen or arrives damaged, email us within 30 days of the expected delivery date and we will send a replacement free, with no return needed.

How refunds are paid

Refunds go back to your original payment method. Your bank usually shows them within 5 to 10 business days.